My income from invoices and deposits keeps showing as double the value. How can I fix it? The invoice amounts are correct. I do not have this issue with expenses.

My income from invoices and deposits keeps showing as double the value. How can I fix it? The invoice amounts are correct. I do not have this issue with expenses.

I can help you track what's causing the double value in your income, @marisa-brainbode.

You may have recorded deposits and place them on a specific income account. At the same time, you may have used the Receive payment feature to record customer payments. It can cause duplicate income.

To fix this, you can pull up the Deposit Detail report and remove the deposit. Here's how:

1. Click the Search icon on the top right.
2. Type deposit in the textbox and then select Deposit Detail .
   
3. From the Deposit Detail report window, change the Report period to when you recorded the invoice payments or deposits and then click the Deposit.
   
4. From the Bank Deposit window, click More and then choose Delete .
   

However, if you're only recording the customer deposits and didn't used the Receive payment feature, you can pair the customer bank deposit to an invoice. See this article for the detailed steps: How to link a deposit to an invoice.

Also, if you're currently using the Banking page and downloaded the entries from your bank, you may have added the entries to your account register. The customer payments received should be matched to a specific invoice or deposit instead of adding them directly to the account register.

Here's how to get the recently added transactions back to the For Review tab:

1. Go to the Transactions / Banking menu and then select Banking .
2. In the Categorized / Reviewed tab, click the Undo button to return the added transactions in the For Review tab.

Then you can pair the online banking entries to your QuickBooks records. For more information, take a look at this article: Categorize and match online bank transactions in QuickBooks Online.

When you're ready to secure your monthly transactions, it's time to reconcile your account in QuickBooks Online to match your QuickBooks entries with your bank account statement.

Add something here if you have additional concerns about duplicate income. I'll answer them for you. Take care and have a nice day ahead!