Bt broadband change direct debit

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on ‎27-10-2023 16h22

I am using direct debit to pay the bill, and recall last year that i could change the amount, and did so.

Given the recent changes to the costs, i need to increase the direct debit amount to ensure i am not in debit.

The ability to change the amount seems to have been removed.

Does anyone know how to change the amount as there is no help texts on the BT site, nor here.

Thanks and regards,

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on ‎27-10-2023 17h04

Surely the direct debit is variable and charges what you owe, i.e whole bill, rather than a fixed amount.

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on ‎27-10-2023 19h30

The direct debit amount can't be changed, it's whatever the bill amount is, that is how much you pay, no debt or credit built up.

Historically BT offered what was called a Monthly Payment Plan (MPP), that allowed you to control how much left your account, sort of like a standing order, it was from the days when quartely billing was popular so you could spread the payments, that option is no longer available so you won't be able to change it.

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on ‎27-10-2023 19h45

I am on the Monthly Payment Plan now, and changed the direct debit sum last year. As such, i cannot change the sum extracted, and the sum extracted every month is below the quarterly bill, hence i am in debt.

Therefore, rather than be in debit every month, i want to change it myself.

I can pay the extra now via debit card, but i will still accrue more debt in the future months.

If it is not possible, then how can i change the amount now rather than wait for BT to change the debit amount.